Frequently Asked Question
This is a short list of our most frequently asked questions. For more information about KATO Vision, or if you need support, please contact us.
Q1: Are you the manufacturer, can you do OEM?
A1: Yes, we are professional manufacturer of video conference camera over 18 years with R & D, production and marketing of video conference camera. Can Customized and accept OEM.
Q2: What is video conference camera’s using place?
A2: Education, Recording and broadcasting, teleconference,
tele-medicine, examination and other places.
Q3: How ‘s the ratio of your camera?
A3: Our camera according to the different models have optical zoom, 5X, 10X, 12 X, 20 X, and 30X, can choose according to your project needs.
Q4: What’s the standard accessories of HD video conference camera?
A4: DC 12V power adapter, IR Remote, Operation manual, RS-232C Cable, YPbPr or HDMI cable, Ceiling bracket.
Q5：Does the package is brand or neutral?
A5：We have both neutral package and brand package, the same as the label of cameras.
Q6: What is your minimum order quantity?
A6: 3sets each model. Sample order is acceptable.
Q7： Do you have products in stock?
A7： Some types of video conference camera have, and haven’t.It depend your order module.
Q8： What is your delivery time?
A8： Within 2-5 days after deposit. Depends on your quantity.
Q9： What is your payment terms?
A9： T/T in advance, Western Union, Paypal ect.
Q10： The video conference camera doesn’t have the interface I need, what should I do?
A10： Yes, it might cannot meet your requirement. However, Talk to our sale, the interface we can add to conferencing camera with charging extra fees. We promised : All your need we will try our best to satisfied you.
Q11： Can I install the conference camera by myself?
A11： Of course,the conferencing camera is flexible to install. We supplied camera accompanied with DV 12V power adapter, IR controller, bracket, operation menu, RS-232 cable and YPBPR cable.You can install by user manual or you can contact us in need.
Q12： How about warranty?
A12： Generally, modules for 1 year, and conference camera for 3 years. Life-time provide technical consulting.