Frequently Asked Question
This is a short list of our most frequently asked questions. For more information about KATO Vision, or if you need support, please contact us.
Q1: Are you the manufacturer, can you do OEM?
A1: Yes, we are professional manufacturer of video conference camera over 18 years with R & D, production and marketing of video conference camera. Can Customized and accept OEM.
Q2: What is video conference camera’s using place?
A2: Education, Recording and broadcasting, teleconference,
tele-medicine, examination and other places.
Q3: How ‘s the ratio of your camera?
A3: Our camera according to the different models have optical zoom, 5X, 10X, 12 X, 20 X, and 30X, can choose according to your project needs.
Q4: What’s the standard accessories of HD video conference camera?
A4: DC 12V power adapter, IR Remote, Operation manual, RS-232C Cable, YPbPr or HDMI cable, Ceiling bracket.
Q5:Does the package is brand or neutral?
A5:We have both neutral package and brand package, the same as the label of cameras.
Q6: What is your minimum order quantity?
A6: 3sets each model. Sample order is acceptable.
Q7: Do you have products in stock?
A7: Some types of video conference camera have, and haven’t.It depend your order module.
Q8: What is your delivery time?
A8: Within 2-5 days after deposit. Depends on your quantity.
Q9: What is your payment terms?
A9: T/T in advance, Western Union, Paypal ect.
Q10: The video conference camera doesn’t have the interface I need, what should I do?
A10: Yes, it might cannot meet your requirement. However, Talk to our sale, the interface we can add to conferencing camera with charging extra fees. We promised : All your need we will try our best to satisfied you.
Q11: Can I install the conference camera by myself?
A11: Of course,the conferencing camera is flexible to install. We supplied camera accompanied with DV 12V power adapter, IR controller, bracket, operation menu, RS-232 cable and YPBPR cable.You can install by user manual or you can contact us in need.
Q12: How about warranty?
A12: Generally, modules for 1 year, and conference camera for 3 years. Life-time provide technical consulting.